Each piece is handcrafted to order and made specifically for you. Please allow 1-3business days for product to be made before shipment. All pieces are hand made and shipped from Ibiza (Spain).
US Shipping : Once an item is shipped, we are no longer responsible. We do not refund packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.
International Shipping : Important Notes Duties and taxes are NOT included in the total at check out.
Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country's government website for more information.
Bonk Ibiza is a Spain based company. Throughout your checkout process we offer both our local postal service (Correos) along with other international services like Seur (DPD) and DHL. When an international order is placed and Correos is selected as your shipping option, please note once the parcel leaves Spain it is then transferred to your governments postal service. Correos provides the tracking information nevertheless we advice to check the status on the website of your local post office.
Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated.
If you are unhappy with your order you have the chance to send it back in its original state within 14 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.